Frequently Ask Questions
- What is a URL?[Back to top]
A URL, which stands for Uniform Resource Locator, is your complete Internet address. It is the string of information, such as http://www.boot5.com, that directs people to specific locations on the Internet. In the same way that an address written on an envelope directs the post-office to deliver a letter straight to your door, a URL typed into an Internet browser leads directly to the location of a specific resource on the Internet.
- What is a domain name?[Back to top]
A domain name, such as the "boot5" portion of www.boot5.com, signifies your own address on the Internet. As no two parties may ever hold the same domain name and TLD combination at the same time, it is a truly unique identifier of you or your company. It is how your customers will remember you and find you among the millions of other Web sites on the Internet.
- What characters and length can I use for my domain name?[Back to top]
Only a few rules must be followed when registering your domain name with us:
You can have a name that is 63 characters long not including the extension.
- Use only letters, numbers, or dash ("-")
- Cannot begin or end with a dash
- Domain names are not case sensitive
- Domain names cannot include spaces
- What credit cards do you accept?[Back to top]
We currently accept Visa, MasterCard, American Express, and Discover.
- How do I register a multilingual domain name? [Back to top]
Select the Multilingual Domain option and read info in the page carefully.
At the bottom of the screen click on the gray button: NEXT
You can now select the domain or domains that you wish to register.
You can select many domains in the bulk check section or one domain in the single check section.
If you're reserving domains in the bulk check section you must add the .com, .net, or .org tld.
Click on the “CHECK” button to continue.
FINAL NOTE: As part of the NSI multilingual test bed all registration attempts will incur the appropriate yearly charge whether or not the domain is secured in your name. All domains will come up as still available until NSI performs the final resolution. The domains will be registered on a FIRST come FIRST serve basis.
- What do .com, .net, .org... stand for in an Internet address? [Back to top]
These three extensions—.com, .net and .org—are top-level domain names in the hierarchical Domain Name System. They are probably the most popular and most widely recognized top-level domain names on the Internet. You can register any valid, available domain name you choose within these three top-level domain names with us.
Here is some information about the .ws and .tv domains. They are owned by the countries of Western Samoa and Tuvalu. They sold the rights to use the .ws and .tv as a top-level domain. .ws and .tv are 100% globally accessible, and they can be viewed by anyone accessing the internet from anywhere in the world. Additionally, everyone, regardless of location, has the ability to register/administer .ws and .tv domains.
All top-level domains and the guidelines by which they function were created 20-25 years ago. Every country was granted one top-level domain with the exception of the US which was also given the .com, .net, org, .edu, and .mil top-level domains. While .com is the most popular extension, every top-level domain has the ability to work in exactly the same way. The true difference between .com and other top-level domains is purely marketing and exposure. .ws and .tv are alternatives to .com. If you would like more information, please contact us.
- Are .com, .net and .org my only choices when registering a domain name? [Back to top]
We currently registers domain names ending in .com, .net, .org along with the newly added .ws and .tv tld's. If you would like to register Country Code Top-Level Domains (CCTLDs) please visit the IANA CCTLD Database for more information.
- What is a name server? [Back to top]
Computers read Internet addresses through a series of numbers called Internet Protocol (IP) numbers. Because these numbers would be difficult for people to remember, user-friendly Internet addresses were developed using combinations of words and numbers. A name server is a computer that has the capability to translate, or resolve, the domain names we see and use in our browser windows into IP numbers. Example: www.boot5.com is how people commonly remember and reach our Web site, but a name server translates these letters into the IP number 18.104.22.168 any time a computer is directed to our site.
For more help with name servers please see "How do I change my name servers?" and "How do I register name servers."
Domain Name Registration
- Who should register a domain name? [Back to top]
Anyone who wants to establish a presence on the Internet or wants to secure the name for future use or resale.
- I don't have a Web site, can I still register a domain name? [Back to top]
Yes. You can register a domain name at any time and start your online identity by using our name servers until you have access to name servers of your own. The free use of our name servers will point your domain to our "Future Home" page until you return to your account and specify otherwise
- What if the domain name I want isn't available? [Back to top]
If you search for the availability of a name and it is not available, it means that someone else has already registered that domain name. We can only register domain names that are available. If you want to find alternate available domains please try our NameSpin feature.
- I have registered a domain name, what do I do now? [Back to top]
The first thing you are going to have to do is to find a web host (try our premium hosting partner Dotservant.com) and create an account with them for the domain name that you registered with us. Next upload your html pages to them if you have any. Third, return to your Domain account with your Web host's DNS server primary and secondary host names. Remove the old ones and add the new ones. Finally wait up to 72 hours for all this updating to circulate throughout the Internet. You should now be able to receive e-mail and page hits.
- How much does it cost to register a domain name? [Back to top]
com/net/org registration at $15/yr, .ws at $60 for two years, .tv at $50/yr.
- Why does my newly registered domain name show up as "available" on another registrars' WhoIs? [Back to top]
When you register with us, your request is immediately sent to the NSI shared registry. They update their whois database only once a day, so if your registered domain misses the current update you will have to wait up to another 24 hours before your domain shows up. The DNS information update process is similar except this happens worldwide and can take up to 72 hours for completion.
- What if I misspelled my domain name? [Back to top]
Please take extra care during registration to make sure that everything is as it should be. All registrations are final and fees are non-refundable.
If you have made a mistake you have three choices:
1. Keep the domain you have registered and develop it.
2. Have us delete your ownership from the domain. (No refund)
3. Register the new name and have one of them redirected to the other
Account and Domain Administration
- What if I forget my password? [Back to top]
Click on the "Forgot Password?" at
Manage Domain page and enter the domain you have registered with us, the password will then sent to the domain's owner email account.
- How do I change my account information?[Back to top]
Login to your account. In this area you will be able to change your billing information, administrative contact, technical contact, and name server.
- How do I renew my domain name registration? [Back to top]
If you would like to renew your domain, please log into your account. When you get to the 'Your Account' Welcome! page, Click on the link 'Domain Renewal' : Renew or extend the registration period of your domains. Remove or Add the domains you would like to renew. Now all you have to do is follow the steps that the web site gives you.
- Can I add e-mail services to my domain name?[Back to top]
Yes, we have just added this new service in our offerings, please login to your account to check the details of adding this option.
- How do I change my name servers? [Back to top]
1. Log into your account.
2. Click "Manage your domains
3. In the drop down box, choose the domain you want the name server information to change for.
4. Click the button "Manage..."
5. On the left side of the screen you will see some links, click the one that says "Name Servers."
6. At the bottom of the page it will list your current name servers. "Remove" the old ones in turn.
7. "Add" the new name servers in turn. Enter the name server names NOT the IP address. Name server names will be something like ns1.nameserver.com
8. Click update.
9. Now wait up to 72 hours for the change to take place.
- How do I register name servers? [Back to top]
You first need to two IP addresses usually provided by your ISP.
1. You need to log into your account and click on the link to manage domains.
2. Select your domain from the text box with the drop down arrow.
3. At the bottom portion of the screen there is a link "Name Server Registration", click on that link.
4. You are then prompted to add the first part of the name server extension. I strongly suggest that you use the ns1 and ns2 beginning extension. The rest of the name server appears by default as your domain name. Whatever you do DO NOT enter www for the beginning extension for your name server.
5. Enter the IP address in the text boxes directly below the name server name, EXACTLY as the ISP has given them to you.
6. Then click on the word "Continue" with the arrow through it and your name server is registered. You can then register the second name server.
- How do I park my domain name? [Back to top]
You are also able to park your domain on our future home web server. This service is free and you can park the domain for as long as you like. Simply change your name servers to 'ns1.nameresolve.com' and 'ns2.nameresolve.com' from within your Domain account.
- How do I forward (redirect) my domain name? [Back to top]
You have two options for forwarding.
Your first option offers free forwarding with a banner ad.
Your second option offers redirection for only $5 a year and no banner ad.
You can forward your domain by:
1. Log into your account.
2. Click Manage your Domains
3. Select a domain.
4. Under 'Other Options'... Click URL Forwarding.
5. Read the directions and enter the URL or IP address that you want your domain to forward to.
Don't forget the http://www. when entering your URL. In 24 hours, your domain will be pointed to your web site or IP Address.